American Airlines' customer support team rejig to impact about 600 jobs


 (Reuters) - American Airlines Group (AAL.O)

, opens new tab said on Monday about 600 jobs at its customer support team would be impacted, as the carrier works to rejig the team.
"The immediate impact will be on roughly 600 jobs, but the company is looking to accommodate employees in other roles, which will mitigate the impact," Carolyne Truelove, vice president of reservations and service recovery, told Reuters.
The airline also said it would transition some of its lighter-touch contact center inquiries to international teams made up of American Airlines and partner support.
Last week, American Airlines forecast its 2024 profit largely above Wall Street expectations as the carrier benefits from strong demand for international travel.
Toyota Motor (7203.T), opens new tab and retained its crown as the world's top-selling automaker for the fourth consecutive year after posting record annual sales of 11.2 million vehicles in 2023, though its chairman apologized on Tuesday for scandals at three group companies.
The Japanese automaker reported a 7.2% jump in global group sales last year, including those at small-car maker Daihatsu and truck unit Hino Motors (7205.T), opens new tab.
Those two subsidiaries and affiliate Toyota Industries (6201.T), opens new tab have been beset by governance issues involving certification test procedures for cars and engines that could potentially hurt the brand's global reputation for quality and safety.
"I would like to express my deepest apologies to our customers and stakeholders for the inconvenience and concern caused by the successive irregularities at Hino Motors, Daihatsu, and Toyota Industries," Toyota Chairman Akio Toyoda told reporters at an event to announce a vision for the Toyota group founded by his great-grandfather that now includes 17 companies.
One of the five attitudes laid out for employees to focus on was: "Be honest and make things in the right way."
The company said the event, originally planned for Feb. 14, the birthday of its late founder Sakichi Toyoda, was brought forward in light of recent irregularities at Toyota's group companies.


Toyota's global group sales have now topped 10 million vehicles for nine of the past 10 years, except for 2020 when the COVID-19 pandemic delivered a blow to the auto sector.
Second-ranked German rival Volkswagen Group (VOWG_p.DE), opens new tab this month and reported a 12% rise in deliveries last year to 9.2 million cars, marking a post-pandemic recovery as supply chain bottlenecks eased.
Tuesday's data showed sales of Toyota's parent-only vehicles, which include those of its namesake and Lexus brands, hit a record of 10.3 million vehicles in 2023.
Gasoline-electric hybrids made up about a third of those. Battery electric vehicles accounted for less than 1%.
Toyota, however, risks a slowdown in the group's sales momentum after Daihatsu last month suspended shipments of all its cars after a safety scandal investigation found issues involving 64 models, including almost two dozen sold under Toyota's brand.
Daihatsu said on Tuesday its global production slumped 25% to 121,000 vehicles in December and its worldwide sales were down about 8% that month. Japan's transport ministry lifted a ban on shipments of 10 Daihatsu-made cars earlier in the day.
On Monday, Toyota disclosed it was suspending shipments of some Toyota models including the Hilux truck and Land Cruiser 300 SUV after an independent panel uncovered wrongdoing in tests for diesel engines developed by supplier Toyota Industries.
In 2022, another committee tasked with investigating an emissions scandal at Hino Motors found the truck unit had falsified engine emissions data going back to 2003.

Post a Comment

Previous Post Next Post