Jamie Dimon: Firing Difficult People Improves Workplace Culture
JPMorgan Chase CEO Jamie Dimon recently shared his perspective on how to quickly improve workplace culture: by letting go of disruptive individuals, even if they are customers. Speaking at the Databricks Data & AI Summit, Dimon emphasized the importance of conducting a "constant and honest assessment" of all aspects of an organization, from its customer base to its regulatory environment. He noted that while discipline is essential, leaders must also show "heart and humanity" in their approach.
Dimon argued that creating an environment where people can thrive starts with leadership actively working to bring out the best in everyone. He stated, "You should fire the assholes. It only takes a few of 'em to destroy a meeting." The audience responded enthusiastically to his advice.
He further explained that sometimes problematic behavior comes from customers, not just employees. "I have fired customers because they are so rude to our people," Dimon said. He believes that tolerating such behavior sends the wrong message to staff and undermines morale. Instead, he encourages employees to focus their energy on serving those who appreciate their efforts.
Dimon also highlighted the need for a disciplined, top-down culture where everyone gives their best effort. He reiterated his skepticism about remote work, arguing that in-person interactions are crucial for honest communication and building a strong office culture, especially for younger professionals.
JPMorgan Chase CEO Jamie Dimon recently shared his perspective on how to quickly improve workplace culture: by letting go of disruptive individuals, even if they are customers. Speaking at the Databricks Data & AI Summit, Dimon emphasized the importance of conducting a "constant and honest assessment" of all aspects of an organization, from its customer base to its regulatory environment. He noted that while discipline is essential, leaders must also show "heart and humanity" in their approach.
Dimon argued that creating an environment where people can thrive starts with leadership actively working to bring out the best in everyone. He stated, "You should fire the assholes. It only takes a few of 'em to destroy a meeting." The audience responded enthusiastically to his advice.
He further explained that sometimes problematic behavior comes from customers, not just employees. "I have fired customers because they are so rude to our people," Dimon said. He believes that tolerating such behavior sends the wrong message to staff and undermines morale. Instead, he encourages employees to focus their energy on serving those who appreciate their efforts.
Dimon also highlighted the need for a disciplined, top-down culture where everyone gives their best effort. He reiterated his skepticism about remote work, arguing that in-person interactions are crucial for honest communication and building a strong office culture, especially for younger professionals.