Recent years have seen a noticeable erosion of workplace norms, with stories emerging of outlandish behaviors such as employees signing off out-of-office emails with fantastical stories or venting work frustrations on social media. Much of the blame for these disruptions is placed on Gen-Z workers, who missed out on traditional corporate socialization before the pandemic, and are now known for their unconventional time-off requests, casual language, and disregard for dress codes. Media and workplace discussions increasingly highlight a perceived loss of professional decorum, prompting questions like Harper’s magazine’s recent cover story: “Have we forgotten how to work together?”
The shift toward more relaxed office environments, influenced by Silicon Valley’s lounge-like office designs and the normalization of remote work, has blurred the boundaries between personal and professional life. Even those who once championed casual workplaces, such as millennials in their late 30s, are now expressing a desire for more structure, lamenting colleagues taking calls from bed or wearing hoodies in meetings. The trend of answering work emails while on vacation is seen as especially problematic, further blurring the lines between work and leisure.
In response, the Emily Post Institute has released a new business etiquette guide aimed at reestablishing professional standards for modern times. The guide covers topics from appropriate attire and communication channels to limiting alcohol at work events, and even how to manage anxious coworkers. While some advice may seem outdated, such as discouraging personal appointments on work calendars or how to tie a tie, the underlying message is that small, everyday choices about conduct can foster a more harmonious workplace.
The guide also addresses contemporary issues, advocating for respect toward colleagues’ identities and preferred pronouns, and emphasizing the importance of understanding diverse lived experiences. It even suggests treating AI devices with courtesy, reflecting the growing influence of technology in the workplace. Ultimately, the book argues that manners are not just about courtesy, but about creating a foundation for tolerance, inclusion, and navigating the complexities of modern work environments.
Despite the perceived mundanity of some advice, the resurgence of business etiquette is seen as a timely antidote to the current chaos in the office. As the workforce seeks a balance between individuality and professionalism, a return to basic manners may be the key to restoring order and respect in the workplace.