I've spent eight years as an operations manager across various companies, including my most recent role at a real-estate media firm. Additionally, I run Simply Jamie, a platform where I create content centered around conversations with my Gen Z employees on social media.
As a manager who has worked with individuals from diverse age groups, I've observed notable differences between employees from different generations. These differences aren't necessarily negative, but they offer insightful perspectives on how we approach work. Here are four significant distinctions I've noticed:
1. **Attendance and Work Ethic**
- **Boomers and Millennials:** Generally, boomers and millennials are less likely to call out of work. They often prioritize being present, even if they face challenges like a broken-down car or illness. This mindset was prevalent in my high school job at a restaurant, where calling in sick wasn't an option.
- **Gen Z:** Gen Zers, however, are more inclined to call out if they encounter issues like a car problem or illness. They don't feel as guilty about taking time off when needed. This shift might be influenced by the COVID-19 pandemic, which emphasized staying home when sick. While some older employees might disapprove, I respect this focus on work-life balance.
2. **Social Interaction at Work**
- **Boomers and Millennials:** Boomers and millennials are known for engaging in "watercooler" talk—casual conversations in the office. Before the rise of technology, these interactions were common, with topics ranging from the weather to personal anecdotes.
- **Gen Z:** Gen Zers, having grown up with technology, are less inclined to engage in small talk at work. The pandemic also played a role, as it disrupted social experiences like proms and college life, making them more likely to keep to themselves. While older generations might judge them for being less social, I understand their perspective.
3. **Technological Proficiency**
- **Gen Z:** Gen Zers are highly tech-savvy. They can quickly grasp new technologies and often help me with my phone. However, they might lack skills in traditional tasks like writing checks, driving without GPS, or mailing letters—activities that have become less common.
- **Boomers:** Boomers, on the other hand, grew up with these traditional tasks but might find new technology more challenging. Learning to use apps, for example, can be more difficult for them.
4. **Work Priorities and Values**
- **Older Generations:** Older generations tend to prioritize job security and are more willing to endure difficult bosses. They believe in working hard and persevering through challenges.
- **Gen Z:** Gen Zers have a different mindset. They are less focused on climbing the corporate ladder and more concerned with maintaining a healthy work-life balance. They set clear boundaries and are more likely to leave jobs that don't align with their values. They also care deeply about social issues, such as environmental sustainability.
Each generation brings unique strengths and weaknesses to the workplace. Understanding and leveraging these differences is key to fostering a harmonious work environment.