Building Strong Working Relationships: A Personal Approach
I've always believed that the key to successful teamwork lies in strong relationships between team members and their leaders. At my previous company, where I worked closely with my direct reports for over eight years, I witnessed firsthand how personal experiences can significantly impact both professional performance and team dynamics.
Based on these experiences, I've adopted a similar approach at FutureFund, a free fundraising platform for K-12 school groups. Here's my advice on building strong working relationships:
1. Get to Know Your Team on a Personal Level
Many managers avoid delving into their team's personal lives, but I believe this is a mistake. Asking appropriate questions and actively listening can foster trust and help you understand the unique challenges and needs of each individual.
For instance, when a recently promoted manager's performance began to decline, I asked if everything was okay. He revealed that his cancer had returned, a result of his service in Iraq. This understanding allowed me to prioritize his well-being and support him through a difficult time. Ten years later, he returned to his previous level of performance, a testament to the importance of empathy and understanding.
2. Avoid Micromanagement
Knowing your team doesn't mean keeping tabs on them. Instead, empower them by showing genuine care and support. This approach fosters trust and encourages personal growth.
Mentorship plays a crucial role in this process. By adopting a coaching mindset, you can provide constructive feedback and ensure your team feels valued and supported.
3. Build Trust Through Vulnerability
Effective mentorship requires building trust. One way to do this is by sharing your own personal experiences. At FutureFund, our executive team regularly shares personal stories, often involving challenges or struggles. This practice fosters understanding, respect, and a deeper sense of connection.
4. Reap the Rewards of Strong Relationships
Investing time in building strong relationships with your team has numerous benefits, both tangible and intangible. It can lead to improved performance, increased loyalty, and a more positive work environment.
By asking the right questions, listening actively, and sharing your own experiences, you can create a supportive and empowering culture that fosters success and teamwork.