Amazon Now Hiring 3,000 Remote Customer Service Associates This Spring

Following up on their hiring spree last fall, Amazon is set to once again hire remote customer service associates this spring. This time, the world’s largest online retailer will be hiring more than 3,000 customer service associates to work remotely in 18 states across the U.S.
This current hiring spree is expected to last several weeks, until the 3,000+ customer service positions are filled. Additionally, Amazon is hiring for other remote positions like technical account manager, migration lead, front-end engineer, program manager, and security consultant.
Amazon is ranked sixth on the 2019 list of “100 Top Companies with Remote Jobs” for the number of at-home jobs the company listed in 2018. Employing more than 90,000 people, Amazon is a Fortune 500 company and is ranked by Forbes as one of the most innovative companies in the world, among many more accolades.

Details of Amazon’s Remote Customer Service Associate Jobs

Amazon customer service is seeking “candidates who exemplify customer obsession and enjoy problem solving on behalf of others.” Remote customer service associates at Amazon will find themselves helping customers with issues like late packages, damaged items, promotions, returns/refunds, and much more. Phone calls will be the primary way associates will assist customers, but email and chat may also be required.
Amazon customer service associates earn $15 per hour, and the company requires paid mandatory training for any new employees. The role generally consists of 20 to 29 hours per week of work, though that number may go up to 60 hours per week during large-scale events or peak seasons. Overtime pay is 1.5 times the base rate of $15 per hour. After 90 days of employment, customer service associates become eligible for a healthcare coverage plan.
To qualify, you’ll need a high school diploma or equivalent and a work area free from all distractions. You’ll also need to be located within these 18 states: Alabama, Arizona, Arkansas, Iowa, Illinois, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, or Wyoming.
Amazon prefers applicants who have customer service or call center experience, those who can work in a fast-paced environment, and those with logical problem-solving skills.